1. Product & Usage 

Q: Are Campivra tents and sunshades waterproof? A: Yes! Our tents and sunshades are made with high-quality, water-resistant fabrics and reinforced seams to keep you dry during unexpected rain. Please check the specific PU rating on each product page for detailed performance.

Q: How do I clean my picnic mat or sleep mattress? A: Most of our picnic mats are designed with a wipe-clean surface. For sleep mattresses, we recommend using a damp cloth with mild soap for spot cleaning. Avoid machine washing or harsh chemicals to preserve the material's integrity.

2. Shipping & Delivery 

Q: Do you ship internationally? A: Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. You can view the estimated shipping fee at checkout.

Q: How long will it take to receive my order? A: Orders are typically processed within 5 business days. Shipping times usually range from 10 to 15 business days for standard international shipping, depending on your destination.

Q: Can I track my order? A: Absolutely. Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.

3. Orders & Payments 

Q: What payment methods do you accept? A: We accept PayPal, Visa, Mastercard, Apple Pay, and Google Pay. All transactions are processed through secure payment gateways to ensure your safety

Q: Can I change or cancel my order? A: If you need to make changes, please contact us at service@campivra.com as soon as possible. Once an order has entered the shipping process, we may not be able to cancel it.

4. Returns & Refunds 

Q: What is your return policy? A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the unused item in its original packaging within 30 days of delivery.

Q: What should I do if my item arrives damaged? A: We take quality seriously. If your product arrives damaged or defective, please email us immediately at service@campivra.com with photos of the issue, and we will send a replacement or issue a full refund.

5.What payment methods do you accept?

We currently accept the following payment methods:

• PayPal

• Visa

• Mastercard

• Apple Pay

• Google Pay

All payments are processed securely through encrypted payment systems.
We do not store your payment information on our servers.

6. About Campivra

Q: Where is your company located? A: Campivra is operated by Guangzhou Zhanzhou Trading Co., Ltd. based in Guangzhou, China. We specialize in high-quality outdoor gear designed for enthusiasts worldwide.

Q: How can I contact customer service? A: You can reach our friendly support team via email at service@campivra.com.