Shipping Policy
At Campivra, we are committed to delivering your outdoor gear safely and efficiently. We work with reliable global carriers to ensure your BBQ sets, tents, and camping essentials reach you in perfect condition.
1. Delivery Overview
The total time from placing your order to receiving your package consists of two parts:
-
Total Delivery Time = Processing Time + Shipping Time
2. Order Processing Time
All orders are subject to a quality check and secure packaging period before shipment.
-
Processing Time: 5 Business Days.
-
Processing Activities: Payment verification, technical quality inspection of outdoor equipment, and protective packaging.
-
Note: Processing occurs Monday through Friday. Orders placed over the weekend or on public holidays will be handled the following business day.
3. Shipping Rates & Estimated Delivery
We offer competitive shipping rates to our global community of explorers. Please refer to the table below for estimated timelines:
| Region | Processing Time | Standard Shipping | Express Shipping |
|---|---|---|---|
| United States & Canada | 5 business days | USD $15 (5–10 business days) | USD $29 (1–5 business days) |
| Europe | 5 business days | USD $12 (10–15 business days) | Not available |
| Asia | 5 business days | USD $12 (2–7 business days) | Not available |
| South America | 5 business days | USD $12 (2–10 business days) | Not available |
| Oceania | 5 business days | USD $12 (10–15 business days) | Not available |
| Africa | 5 business days | USD $12 (2–10 business days) | Not available |
Note: Shipping times are estimates and start from the date of dispatch, not the order date.
4. Tracking Your Adventure
Once your order has been handed over to the carrier, you will receive a Shipping Confirmation Email containing your tracking number and a link to monitor your package's progress in real-time.
5. Customs, Duties, and Taxes
Campivra is not responsible for any customs and taxes applied to your order.
-
All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
-
If a package is returned due to unpaid customs duties, the original shipping fee will not be refunded.
6. Delivery Exceptions
While we strive for punctuality, certain factors may cause delays:
-
Customs Clearance: Some regions require extra time for inspection.
-
Address Accuracy: Please ensure your shipping address is correct at checkout. We cannot redirect packages once they are in transit.
-
Peak Seasons: During holidays or extreme weather events, carrier delays may occur.
7. Contact Information
For questions regarding your shipment or to request a status update, please reach out to our support team:
Brand Name: Campivra
Company Name: Guangzhou Zhanzhou Trading Co., Ltd.
Unified Social Credit Code: 91440114MAEWLX3B5P
Business Address:No. 4, Lane 4, Yongle 6th Team, Yongle Village, Huashan Town, Huadu District, Guangzhou City, China
Email: service@campivra.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM