Return & Refund

Campivra offers a 30-day return policy. Customers may request a return within 30 days of receiving their order.

Return Conditions

To be eligible for a return, all of the following conditions must be met:

The item must be unused and unworn.
The item must be returned in its original packaging.
All tags, manuals, and accessories must be included.
Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be accepted for return.

Return Request Process

Before returning any item, customers must contact us first to obtain return approval.

Contact Email:
📧 service@campivra.com

Once your return request is approved, we will provide:

Return instructions
The official return address

⚠️ Items returned without prior authorization will not be accepted.

Return Address

Guangzhou Zhanzhou Trading Co., Ltd.
No. 4, Lane 4, Yongle 6th Team,
Yongle Village, Huashan Town,
Huadu District, Guangzhou City,
China

This address is for return processing only and is not a retail or walk-in location.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

After reviewing the issue, we will offer an appropriate solution, which may include a replacement, partial refund, or full refund depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products (unless damaged or defective)
Personal care or hygiene-related products
Perishable goods
Hazardous or flammable materials
Sale items and gift cards

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please:

Request a return for the original item (subject to approval)
Place a new order after the return is accepted

Refund Processing

Once we receive and inspect the returned item, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.
Refunds are typically processed within 10 business days.
Actual posting time may vary depending on your payment provider (PayPal, Visa, Mastercard, Apple Pay, Google Pay).

If you have not received your refund within 15 business days after approval, please contact us at service@campivra.com.

European Union Customers

If you are located in the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with applicable EU consumer protection laws.

Returned items must be unused, in original packaging, and include proof of purchase.

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